How can we help you?

• What is Privia Medical Group?
• What is the Privia Patient Website?
• What are Privia Health's business hours?

• How do I pay my bill?
• Why are there two charges on my bill for an annual wellness visit and an office visit when I only had one appointment?
• What if I can’t pay the balance on my bill?
• What do Copay, Deductible, Coinsurance, and Misc. next to my outstanding balances mean?
• Why are there two charges for my flu test?

• I’m getting the "Blocking Third Party Cookies" Error
• I’m seeing a Privia Health login page within my messages tab
• I can't select my care center where I am receiving care, or see my messages in the messages tab. No specific error appears.
• I’m getting a blank page when I access the messages tab

• I can't access my account
• How do I login?
• How do I update my username or password?
• I think something on the website isn't working
• How do I cancel my membership?
• How do I upgrade my membership plan?
• Why are my doctor's bill and my Privia Health membership fees separate?
• When should I send a new message vs. reply to an existing conversation?
• Privia App Password Requirements
• I have a question about a medical or health issue

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